Terms of Use

Welcome to ZENVVANA LIFESTYLE

ZENVVANA LIFESTYLE PRIVATE LIMITED, including our subsidiary (ies) and/or affiliate(s), (hereinafter referred to as “ZENVVANA LIFESTYLE/ we/ our/ us/ Company”) is a fragrance company (by the brand name “Dusk Theory”) that manufactures, promotes, and deals in all kinds of perfumes, essential oils, aromatic compounds, and related products. The Company engages in both backward and forward integration, encompassing activities such as sourcing and blending raw fragrance materials, producing proprietary perfume formulations, designing packaging, branding, and marketing, as well as retailing through online and offline platforms. Our operations are built on innovation, quality, and sustainability to deliver unique olfactory experiences through every Dusk Theory creation.

We offer an extensive range of fragrances designed to cater to diverse preferences, ensuring a luxurious and appealing experience for all customers. Our perfume collections feature carefully crafted scents, ranging from floral to oriental, designed to enhance personal style and elevate daily experiences. In addition to perfumes, our FMCG product line includes a wide variety of everyday essentials such as skincare, haircare, body care, and cleaning products. These items are produced with a focus on quality, affordability, and sustainability, making them accessible to a broad range of consumers. Our business is committed to maintaining the highest standards of quality control, ethical sourcing, and customer satisfaction.

The platform is to be used by you only for personal use, informative purposes and non-commercial use. Your use of the services and features of this platform shall be governed by this document along with the Privacy Policy, Shipping & Delivery Policy and Cancellations, Refunds and Returns Policy (hereinafter referred to as “Policies “) as modified and amended from time to time.

The content set out herein form an electronic record in terms of Information Technology Act, 2000 and rules framed thereunder as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures. The conduct of the User shall be governed by these Terms. These Terms are made available to the anyone who installs, downloads, accesses or merely visits any part of this website and/or application (hereinafter referred to as “Website”) including without limitation to browsers, suppliers, researchers, merchants (hereinafter referred to as “User/ Customer/ User/ you/ your”) in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, and the amendments thereof that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the Website.

You are requested to carefully review the following terms and conditions of use (hereinafter referred to as “Terms of Use”) which apply to everyone who visits this website. By accessing and using this website, you are agreeing to abide by, and be bound by, the following Terms of Use and any amendments in effect at the time of your visit. We may modify these Terms of Use at any time without notice by updating these legal notices, and we encourage you to review the Terms of Use because any such modifications will be binding on you.

If you do not agree to these Terms, you have no right to obtain information from and/or otherwise use the website and/or application or services. Failure to use the website and/or application and the services in accordance with these Terms of Use may subject you to civil and criminal penalties.

Your continued use of the website following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies whether or not you have read them.  If you do not agree to the terms herein including any referenced policies, protocols, rules or guidelines, please immediately terminate your use of the Website.

ELIGIBILITY

Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can use the Website and/or transact on the Website. Any minor who wishes to use or access the Website is required to conduct such transaction through their legal guardian or parents. If you represent a company, partnership firm or sole proprietorship, you shall be eligible to access and use the Website to conduct the transactions on its behalf only if you have been duly authorized by way of necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity.

TERMS OF SERVICE

In order to use our Website and avail the services, you may be required to sign up by creating an account. The account information will not be used for any other purpose except with your prior consent. You must read, agree with and accept all of the terms and conditions contained in these Terms, including the Privacy Policy. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password.

If you know or have reason to believe that the security of your account has been breached, you should contact us immediately. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to us.

By accessing the Website or placing an order or sending any information, you are communicating with the Company electronically and you agree to receive communications (including transactional, promotional and/or commercial messages) from the Company periodically and as and when required. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website or by any other mode of communication. You can contact us if you wish to unsubscribe from such communication/s.

USE OF THE WEBSITE AND USER CONDUCT

By posting, storing, or transmitting any content on the Website, you hereby grant the Company a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world, subject to the Company’s privacy policy. The Company does not have the ability to control the nature of the user-generated content offered through the Website.

You understand that you are solely responsible for your interactions with other users of the Website and any content you post. The Company is not liable for any damage or harm resulting from any posts by or interactions between the users. The Company reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content the Company deems objectionable.

Under no circumstances will the Company be liable in any way for any user generated content, including without limitation, for any errors or omissions in such content or for any loss or damage of any kind incurred by you as a result of the use of any such user generated content transmitted, uploaded, posted, e-mailed or otherwise made available via the Website. You hereby waive all rights to any claims against the Company for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such user generated content.

As a user of this website, you agree to be bound by the user conduct as mentioned below-

  • You agree that you will not reproduce, duplicate, copy, transfer, license, rent, sell, trade or resell the Website/Application software or any other services herein for any purpose whatsoever.
  • You agree that you will not do any unsolicited deed or use any information displayed on the Website/Application; to breach any applicable rules and guidelines related to unsolicited commercial communications, including but not limited to regulations & guidelines such as TRAI guidelines for telemarketers or otherwise violate applicable law while using our services.
  • You will not hold us or any of our affiliates, subsidiaries or parent company liable for damages including (but not limited to) loss of wages, revenue or business because of any services related to or provided by this site. The sole and exclusive remedy for dissatisfaction with the services of this website will be to stop using the service.
  • You agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content – including text, communications, software, images, sounds, data, or other information that:
    • impersonates any person or entity, including any of our employees or representatives;
    • infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
    • is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortuous, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
    • constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
    • victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
    • contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party.

PRICING AND PRODUCT AVAILABILITY

All the details related to the prices and availability of the products, offers and services provided or offered on the Website are subject to change without prior notice and at the sole discretion of the Company. The prices displayed at the Website are inclusive of goods and sales tax (“GST”), but do not include a delivery charge. For all orders under INR 399 (Indian Rupees Three Hundred and Ninety-Nine only), delivery charge of INR 40 (Indian Rupees Forty only) shall be levied. All orders above INR 399 (Indian Rupees Three Hundred and Ninety-Nine only) shall be delivered without any delivery charges.

We may revise and cease to make available any product/ services anytime. In the event, we are unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. We shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.

LICENSE TO USE WEBSITE & TERMINATION

We grant you limited, non-exclusive, non-transferable, non-sublicensable license to use the content, access, and make personal and non-commercial use of the Site. You are not allowed to copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from the Company or the applicable third party (if third party content is at issue) and you also acknowledge that all rights not expressly granted to you in these Terms of Use, are reserved and retained by us and our affiliates.

We reserve the right, at any time, without notice, and at our sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site. The website or any portion thereof (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without our express written consent.

These Terms of Use are effective unless and until terminated by either you or the Company. You may terminate the Terms of Use at any time, provided that you discontinue any further use of the website. We may terminate the Terms of Use at any time and may do so without notice, and accordingly deny you access to the Site, such termination will be without any liability to the Site.

Upon any termination of the Terms of Use by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from the website, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of the Terms of Use shall not cancel your obligation to pay for the product already ordered from the website or affect any liability that may have arisen under the Terms of Use.

All the provisions of the terms which by their nature should survive termination shall survive termination, including, without limitation, intellectual property right, disclaimers, indemnity and limitations of liability.

PRODUCT CATALOGUE AND INFORMATION

All the content presented on this Website is intended for educational or informational purposes only. Such information is not meant to serve as a substitute for professional medical advice. You are advised to consult with your own physician or healthcare practitioner regarding the use of any goods, products or information available on or received from this Website. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. In addition, the statements made about products have not been evaluated by any of the Food and Drug Administration agencies, if any, may not necessarily occur in all individuals. Please consult with your own physician or healthcare practitioner regarding the use of any goods, products or information received from this Website before using or relying on them. Your physician or healthcare practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. You should always check the ingredients for products to avoid potential allergic reactions as we may change the composition from time to time. We do not give or intend to give any answers to medical-related questions and this Website does not replace any medical professional or medical resource. We do not represent ourselves as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on this Website.

INTELLECTUAL PROPERTY RIGHTS

All the brand names owned and licensed to the Company are exclusive property of the Company, its affiliates, partners or licensors, and is protected by laws of India, including laws governing all applicable forms of intellectual property. The Company has the proprietary rights and trade secrets in the Products. You shall not copy, reproduce, modify, duplicate, re-publish, re-sell or re-distribute any Product manufactured and/or distributed by the Company in whole or in part or in any other form whatsoever.

The Company also has rights to all trademarks and trade dress and specific layouts of this webpage, including without limitation calls to action, text placement, images, technology, content, software and other materials, which appear on the Website, including its looks and feel. No trademark is granted in connection with the Products or the materials contained on the Website. The access to the Website does not authorize anyone to use any trademarks in any manner. The trademarks displayed on the Website whether registered or unregistered, are the intellectual property of the Company.

We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement, you can write to us at zenvlife@gmail.com.

CANCELLATION, RETURNS AND REFUNDS

  1. Orders can be cancelled before shipment by contacting our support team at zenvlife@gmail.com or +91 95108 20587.
  2. Cancelled orders will be refunded within 24–48 business hours after the request is processed.
  3. If the order has been shipped, the refund will be initiated after the product is received and verified at our warehouse.
  4. For online payments, refunds are made to the same account within 24–48 business hours of product receipt (may take 2–3 extra days to reflect).
  5. For COD orders, customers must share bank details for the refund.
  6. Discount coupons used in a cancelled order cannot be reused. Loyalty points, if redeemed, will be re-credited upon cancellation.
  7. The company reserves the right to cancel or verify any order (via call or email) before shipment, without prior notice.

Returns & Refund

  1. Not all products are returnable due to hygiene, personal care, wellness, or consumable nature.
  2. For returns/exchanges/refunds, contact zenvlife@gmail.com with images of the product, invoice, packaging, and batch number.
  3. Return/replacement requests must be raised within 4 days of delivery; we will review within 2 working days.
  4. Returns can be for individual items, but the product must be returned with all components and any complimentary items.
  5. Items for return must not be used. We may contact you to verify damage/defect.
  6. Processing of returned items may take 10–15 days from receipt.
  7. Wrong products must be kept safe, undamaged, in original packaging with invoice and manufacturer packing. Returns are not accepted if the product is used, damaged, without invoice, tampered, or improperly handled; allergic reactions are not covered.
  8. Refunds may be credited as points or via bank transfer; no cash refunds. Refund initiation takes 5–7 business days. Amount may take 7–10 business days to reflect in your account.

SHIPPING AND DELIVERY

You may please refer to our Shipping & Delivery Policy for details with regard to the shipping and delivery of our products.

PRIVACY

By subscribing to or using any of our services or visiting our website, you hereby agree to have read and understood the Privacy Policy and other policies, statements and information put on the website.

INDEMNIFICATION

You agree to defend, indemnify and hold the Company and its affiliates, contractors, employees, officers, directors, agents and third party partners harmless from any and all claims, losses, damages, liabilities, costs and expenses, including without limitation, legal fees and expenses, caused by or arising out of claims based upon your actions or inactions or related to your use or misuse of the Website, any violation of these terms or any of the covenants made by you herein, which may result in any loss or liability to the Company or any third party.

NO REPRESENTATION OR WARRANTY

While we use reasonable efforts to include up-to-date and accurate information on our website, we do not make, and expressly disclaim, any representations or warranties of any kind, either express or implied (including without limitation any implied warranties of merchantability, fitness for a particular purpose or non-infringement) with regard to any such information, its accuracy or completeness or the frequency that it is updated. Everything on our website is provided “AS IS” and “AS AVAILABLE”. We assume no liability or responsibility for any errors or omissions in the content of its websites.

Without limiting the generality of the foregoing, the Company makes no warranty:

  • that the information provided on this Website is accurate, reliable, complete, or timely;
  • that the links to third-party websites are to information that is accurate, reliable, complete, or timely;
  • no advice or information, whether oral or written, obtained by you from this Website will create any warranty not expressly stated herein;
  • as to the results that may be obtained from the use of the Products or that defects in the Products will be corrected; and
  • regarding any Products purchased or obtained through the Website.

Any statements on this Website or any materials or supplements distributed or sold on this Website has not been evaluated by the Food and Drug Administration (FDA) or any other authority. The results on all products available on the Website are not typical and not everyone will experience these results.

WE SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE OF ANY KIND (CONSEQUENTIAL, DIRECT, INCIDENTAL, HARDWARE, SOFTWARE OR ANY OTHER) DUE TO ACCESS, DOWNLOAD OR USAGE OF CONTENTS FROM THE WEBSITE. THE CONTENT OF THE WEBSITE COULD INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CONTENT IS FREQUENTLY UPDATED WITH REFERENCE TO IMPROVEMENTS AND CORRECTIONS WITHOUT NOTICE.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR SUPPLIERS OR ANY THIRD PARTIES MENTIONED ON OUR WEBSITE BE LIABLE TO YOU FOR (I) ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, CORRUPTION OF FILES, LOSS OF PROGRAMS OR INFORMATION, AND ANY OTHER PECUNIARY LOSS AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE, EVEN IF OUR WEBSITE OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ZENVVANA, ITS SUPPLIERS OR ANY THIRD PARTIES MENTIONED ON OUR WEBSITE BE LIABLE TO YOU FOR (I) ANY INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, CORRUPTION OF FILES, LOSS OF PROGRAMS OR INFORMATION, AND ANY OTHER PECUNIARY LOSS AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE, EVEN IF OUR WEBSITE OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE.

We will not be responsible or liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms and with respect to the User(s) use of the products listed herein, even if we have been informed in advance.

In no event shall our total liability to you for all damages, losses and causes of action exceed the amount paid by you to us, if any, that is related to the cause of action.

MISCELLANEOUS

MODIFICATIONS TO THE TERMS

The Company reserves the unilateral right to change, modify, amend, or update these Terms of Use and/ or the Agreement from time to time and such amended provisions of these Terms of Use and/ or the Agreement shall be effective immediately upon being posted on the Platform. If the Users do not agree with such provisions, the Users must stop using the Platform with immediate effect. The Users’ continued use of the Platform will be deemed to signify their acceptance of the amended provisions of these Terms of Use and/ or the Agreement.

MODIFICATIONS TO THE WEBSITE

In order to optimize and improve user experience, we may update the Website from time to time, and may change the content, display or form at any time without prior notice. We do not guarantee that the website, or any content provided or displayed on it, will be free from errors or omissions. Further, we are under no obligation to update the website or any of the content provided on it.

FORCE MAJEURE

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control which will be considered as a Force Majeure event. A Force Majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular, without limitation, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks and the acts, decrees, legislation, regulations or restrictions of any government, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures. If any Force Majeure event takes place that affects the performance of our obligations under these T&C our obligations under these T&C shall be suspended for the duration of Force Majeure event.

ENTIRE AGREEMENT

These Terms, Policies, Privacy Policies and any policies or operating rules posted by the Company on the Website constitute the entire agreement and understanding between the Users and the Company with respect to the Website, and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between the Users and the Company including, but not limited to, any prior versions of the Terms of Use.

COMMUNICATION/S

The Company urges the users to beware of fake offers and fraudulent callers/messengers who may impersonate themselves as representatives of the Company. The Company’s authorised representatives will never contact the Users to demand money for prizes or ask for password/PIN/CVV. In the event you are asked for confidential details by anyone posing as the Company’s representatives, please ask them to communicate with you through email and only respond to emails from our domain.

DISPUTE RESOLUTION, GOVERNING LAW AND JURISDICTION

These Terms of Use are governed by the laws of India. The courts in Ahmedabad, India shall have exclusive jurisdiction over any claim or matter arising out of these Terms of Use. You agree that any dispute arising between you and us which cannot be resolved amicably or by mediation shall be conclusively resolved by a sole Arbitrator appointed by us. The Arbitration shall be conducted as per the Arbitration rules laid down under the Arbitration and Conciliation Act, 1996, and any modification/amendment effected thereafter from time to time. The arbitration shall be conducted in the English language and the award passed by the Arbitrator shall be final and binding on both parties. The cost of arbitration shall be borne by you, unless awarded otherwise.

You further agree that regardless of any statute or law to the contrary, any claim or cause of action arising from or out of use of the services must be filed within three (3) months after such claim or cause of arose.

The Company owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the Company or payments made by your credit card by any third party.

These Terms of Use will be interpreted in accordance with the laws of India. You and we agree to submit to the exclusive jurisdiction of the courts of Ahmedabad for any claim or matter arising out of these Terms of Use and related policies.

SEVERABILITY AND WAIVER

Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision and the other provisions of these Terms of Use shall remain in full force and effect. In such cases, these Terms of Use may be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.

IMAGES, COLOURS AND OTHER INFORMATION

We try to accurately display the actual look of the products you see on the Website. However, we cannot guarantee that the actual appearance and you see on your monitor will be similar. The website may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product. We reserve the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.

CONTACT US

In case you have any questions, comments, queries, complaints, inquiries, feedbacks, our practices relating to the website, or your dealings with us, please contact us at zenvlife@gmail.com or +91 95108 20587.

Further, please see the name and contact details of the Grievance Officer below:-

Name: ZENVVANA LIFESTYLE

Email ID: zenvlife@gmail.com

Contact Days: Monday to Saturday (9 a.m. to 6 p.m.)